Technical Support Specialist (m/f/d)

Why You'll Love Working Here
We are committed to fostering a supportive environment where you’ll have opportunities for growth and collaboration. You'll be working on challenging projects, interacting with international clients, and contributing directly to the success of our products and services. We offer competitive compensation, flexible work options, and a focus on continuous professional development.

Your Profile

• Background: Completed technical studies (e.g., Geoinformatics, Computer Science, Electronics). Equivalent experience also welcomed.
• Technical Skills: Experience working with Unix/Linux and Windows systems. Understanding of complex technical systems and processes.
• Communication & Support:
  • Proven experience in supporting and communicating with customers.
  • Fluent in English and German, additional languages are a plus.
  • Strong communication skills and team-oriented.
• Mindset:
  • Solution-oriented thinker with a proactive approach.
  • Willingness to learn and adapt, especially in evolving technical environments.

What You'll Be Doing
As our Technical Support Specialist, you'll be the main point of contact for our worldwide customer base, providing exceptional service and building strong customer relationships. Your responsibilities include:

• Incident Management: Efficiently handling and managing customer incidents.
• Problem Solving: Performing technical problem analysis (Tier 1 and 2) to ensure quick and effective resolutions.
• Customer Engagement: Establishing and maintaining strong customer loyalty through regular contact, both remotely (via phone, email, video) and in-person.
• Collaboration: Working closely with teams across the company, including Sales, Project Management, Software and Hardware Development, Testing, and Production.
• Process Improvement: Contributing ideas for optimizing our processes and workflows.
• System Testing and Maintenance: Assisting with system tests, maintenance, and performance assessments.

Why This Role Is Exciting

• Global Impact: Work with international clients and expand your understanding of global technical challenges.
• Learning & Growth: Opportunities to learn from a highly skilled and collaborative team. Potential for career growth in engineering or customer success roles.
• Work Environment: We offer flexible working conditions, including partially remote work options and a supportive team culture.

Please send your detailed application documents, including your CV, salary expectations, and availability, via email as a single PDF file to: bewerbung.avionics.de@hensoldt.net

Your profile:

• Completed technical studies or comparable degree
• Experience in the field of classical and agile project management
• Technical knowledge desirable
• Willingness to travel at home and abroad
• Fluent in written and spoken business English
• Experience in MS Project desirable

Your tasks:

• Management of development and customer projects
• Independent creation and maintenance of project plans in close coordination with the development department
• Intensive exchange with our customers as well as internal communication and project control
• Responsible for risk management, resource planning and project controlling
• Reporting project progress to senior management
• Responsibility for the execution of projects in terms of quality, cost and time
• Implementation of modern PM methods and further development of the PM organisation

Your profile:

• Commercial training or Bachelor's degree
• Novice purchasing experience
• Understanding of complex contexts
• Good English skills
• Communication skills and ability to work well in a team
• Ideally experience in the aviation or IT industry

Your tasks:

• Operational procurement of electronic parts, components and services
• Obtaining and comparing quotations, as well as conducting negotiations with suppliers outside of projects
• Monitoring orders, order confirmations and delivery dates
• Material research and disposition according to requirements, observing account storage costs and inventory security
• Master data maintenance (parts lists, material master data, supplier master data)
• Supplier evaluation in coordination with QM and Compliance
• Commercial processing of complaints and handling of returns
• Working closely with controlling, sales and production

Your profile:

• Several years of professional experience in the development of systems with C++
• Enthusiasm for software development and avionics systems
• Very good knowledge of English
• Hensoldt Avionics values teamwork, creativity and communication
• We appreciate Experience with some of the following technologies: git, OpenGL and/or Vulkan, DO-178C, UML, Linux desktops, VxWorks, Embedded Linux such as Yocto, Meson, Continuous integration, Python, SQL, Cyber security, Geospatial data.

Your tasks:

• As a software developer you will work on our existing and future avionics systems.
• Most of your work will focus on software development and design.
• You might try to avoid doing units tests and documentation, but you will have to do some anyway.
• Your experience might also contribute to improving our software processes.
• You will also help other teams to understand and use your work.

Your profile:

• Several years of professional experience in the development of systems with C# and WPF
• Suitable university degree or professional experience
• Enthusiasm for software development and avionics systems
• Very good knowledge of English
• Hensoldt Avionics values teamwork, creativity and communication
• We appreciate Experience with some of the following technologies: XAML, MVVM, Prism, git, UML, Continuous integration, Geospatial data, C++, SQL, Cyber security.

Your tasks:

• As a software developer you will work on our existing and future avionics systems.
• Most of your work will focus on software development and design.
• You might try to avoid doing units tests and documentation, but you will have to do some anyway.
• You will also help other teams to understand and use your work.

Your tasks:

• Development of electronic assemblies for avionics systems.
• Support for external development service providers.
• Creation of block diagrams, circuit diagrams and layouts.
• Optimization with regard to heat and EMC requirements.
• Testing and commissioning of assemblies.
• Creation and maintenance of documentation during development.
• Support of system qualification according to aviation standards

Your profile:

• Education: Electrical engineering, electronics technician, or comparable or experience
• Experience FPGA development experience (ideally Xilinx toolchain)
• Experience in the operation of measuring equipment (oscillator, signal generator, etc.)
• Experience in manufacturing processes (PCB + assembly)
• Experience with EMC-compliant design
• Experience DO160
• German + English

Your profile:

• Completed technical studies in the field of electrical engineering, computer science or similar
• Experience in at least one of the following areas:
  • Electrical assemblies
  • Signal processing
  • Hardware and software
  • Verification
  • Test concept development
• Confident handling of complex systems and operational control of operational (test) systems
• High degree of initiative
• Analytical and strategic way of thinking
• Very good communication skills, ability to work in a team and social competence
• Business fluent in German and English
• High ability to work under pressure and willingness to work overtime as well as domestic and international assignments

Your tasks:

• System conceptualization, evaluation and definition of customer and system requirements
• Design of system and subsystem components and their interfaces
• Integration, commissioning and testing at subsystem and system level
• Preparation of development, product and verification documents
• Assumption of responsibility for work packages in the assigned work environment
• Technical management of work packages with internal and external subcontractors
• Customer support during order processing as well as during integration and acceptance
• Communication and coordination in interdisciplinary cooperation with internal and external stakeholders

Your profile:

• You have a degree in mechanical engineering/mechatronics or a comparable qualification
• Ideally, you have gained initial experience in the above-mentioned area of responsibility as well as in the avionics/automotive environment
• You are proficient in the use of 3D CAD systems (ideally Pro/ENGINEER/Creo)
• Knowledge of modern manufacturing processes, especially with aluminium milled parts would be desirable
• You communicate confidently with international contacts in German and English
• You enjoy working in an intercultural team of specialists and are creative and solution-oriented
• High degree of independence and pronounced process orientation
• Good command of English and ability to work in a team

Your tasks:

• As a team member of the hardware department, you will develop and design components and assemblies in Pro/ENGINEER/Creo for our avionics systems on your own responsibility
• You will be responsible for components and assemblies from the concept phase through to series production
• You will optimise the overall product in close cooperation with the other specialist departments
• In addition, you will develop new innovative equipment concepts from the architecture to the individual components
• You will support international suppliers and development partners as a competent contact person for component support and project coordination

Your profile:

• Technical degree or comparable degree / training
• Experience in conducting trainings
• Experience in communication with customers
• Willingness to travel internationally
• Good IT knowledge
• Programming skills (desirable)
• Understanding of complex interrelationships and technical systems
• Very good knowledge of English / French (beneficial)
• Communication skills and ability to work in a team
• Ideally experience in the aviation industry

Your tasks:

• Conception, updating and creation of training materials
• Development and implementation of new training concepts
• Training our customers on our products at the Pforzheim site or at the customer site (international)
• Technical advice / assistance to customers on site
• Preparation and execution of internal trainings on our products
• Evaluation of conducted trainings
• Creation of test, support and simulation tools

Your profile:

• Completed vocational training or degree, ideally with further education in the field of quality and/or environmental management
• Ability to conduct structured problem and key performance indicator analyses and systematic problem-solving using quality problem-solving techniques (e.g., 5-Why, Ishikawa, 8D)
• Knowledge and experience in quality management and common preventive quality methods and standards (e.g., ISO 9001, possibly other industry-specific standards such as EN 9100)
• Auditor training advantageous
• Fluent German and English language skills, both written and verbal
• Very good analytical skills

Your tasks:

• Continuous improvement and development of quality and management systems (QM, safety, and environmental management)
• Creation and monitoring of quality-related key performance indicators
• Optimization of processes and monitoring of corrective and preventive measures
• Monitoring of quality objectives and policies, as well as environmental objectives and policies
• Conducting, preparation, and follow-up of internal and external (supplier) audits
• Participation in customer and regulatory audits

Your profile:

• Completed studies in engineering, aerospace engineering, or a related field
• At least 5 years of experience in program planning and execution of avionics products
• Experience in working with customers and suppliers
• Excellent team coordination and leadership skills
• Ability to solve complex problems and make decisions
• Excellent communication skills in German and English

Your tasks:

• Responsibility for planning, executing, and monitoring programs
• Planning, implementing, and leading projects, creating project plans, and tracking their goals
• Coordinating teams and resources to ensure programs are completed within budget and on schedule
• Identifying risks and developing strategies to mitigate them
• Collaborating with customers and suppliers to ensure requirements are met
• Monitoring progress and reporting to senior management

Your profile:

• Experienced (>5 years) electronics engineer with a degree in Electrical Engineering or Electronics, preferably with a similar background and diverse experience in electronics development for embedded systems.
• Good project management skills with proactive work and a sense of responsibility.
• Great enthusiasm for contributing own ideas, up to the operational implementation of products.
• Excellent communication skills in English and German.
• Ideally, experience in the development of avionics systems.

Your tasks:

• Management of new developments of avionics systems, from capturing specifications to creating requirements documents and overseeing commissioning.
• System development involving electronic assemblies and their firmware (microcontrollers, FPGA, DSP) to series production, considering applicable industry and customer standards, as well as the state of technology conception.
• Active involvement in strategic product planning, development of concepts and proposed solutions for new innovation projects, and assuming a key role in defining electronic systems.

Your profile:

• Sales talent with a confident, professional, and persuasive personality
• Enjoyment in selling technically complex products, experience in sales of technical products is desirable
• Commitment, professional demeanor, independent, structured, and customer- and goal-oriented working style
• Team player with strong communication skills and social competence
• Completed vocational training (industrial clerk) or a degree (business administration, industrial engineering) with a technical affinity
• Knowledge in the aviation sector will make your application particularly interesting
• Good knowledge of the common MS Office applications
• Excellent spoken and written English skills

Your tasks: 

• Support in active customer acquisition
• Handling customer inquiries
• Preparation and creation of technical offers
• Coordination of offer calculations with the finance department
• Processing repair procedures and service requests
• Conducting after-sales activities
• Support for the field sales team / back-office